Frequently Asked Questions

❓Frequently Asked Questions – Le Mas des Bardes

At Le Mas des Bardes, we are committed to offering you a pleasant, straightforward and worry-free stay.
To help you prepare for your visit, we have gathered answers to the questions most frequently asked by our guests: access, facilities, timings, conditions of stay and ideas for discovering Provence.

Please take a moment to browse this FAQ and contact us if you require personalised advice.

Location & surroundings

Where is Le Mas des Bardes located?

Le Mas des Bardes is set in the countryside in Provence, in a peaceful and natural environment, close to typical villages, Provençal markets and many tourist sites (Avignon, the Luberon, Mont Ventoux, L’Isle-sur-la-Sorgue, Carpentras).

Is the gîte close to shops and restaurants?

Yes, local shops, restaurants and markets are just a few minutes away by car. We also provide recommended addresses to help you discover the local gastronomy. One week before your arrival, a comprehensive digital guide (available in 10 languages) including our best recommendations, tourist attractions and current events will be sent to you. If you prefer a printed version, a paper guide is available on site in your gîte (French, English and German).

The gîte & facilities

How many guests can be accommodated?

Each gîte can accommodate 2 guests (160 cm queen-size bed). The Luberon gîte can occasionally accommodate up to 4 guests on request (1 queen-size bed + 140 cm double sofa bed + baby cot available on request). Please note that it is a studio: all guests sleep in the same room and share the same bathroom. In this case, a supplement of €15 per additional adult per day applies from the third person onwards.

Does the gîte have a swimming pool and garden?

Yes, Le Mas des Bardes has a swimming pool accessible to guests, shared between the 3 gîtes and the owners, ideal for cooling off during the Provençal summer. A tree-lined garden with dedicated sun loungers for each gîte allows you to enjoy the outdoors, whether in the sunshine or the shade.

Does the gîte have a terrace, garden furniture or a barbecue?

Each gîte is on one level and has its own outdoor area with garden furniture (table, chairs, parasol). Dedicated sun loungers are available around the pool.
The Ventoux gîte has a large covered terrace of over 20 m² with an outdoor sofa, deckchairs and a plancha grill.
The Luberon and Alpilles gîtes share an additional covered terrace with sofas, tables and chairs, a reading area with tourist leaflets and a plancha grill.

Is the accommodation air-conditioned?

Yes, all gîtes are equipped with air conditioning to ensure optimal comfort during hot weather.

Is bed linen provided?

Yes, bed linen and towels are provided. Towels can be changed every 4 days on request and bed linen once a week. Beds are made up on arrival. In summer, pool towels are provided; in winter, throws are available.

Is Wi-Fi available?

Yes, free Wi-Fi is available in each gîte.

How is the kitchen equipped?

The kitchen includes a refrigerator, two hotplates, microwave, toaster, kettle, two coffee machines (Nespresso-type capsule machine and filter coffee machine), crockery and cooking utensils.
A freezer with one drawer per gîte is available in the shared laundry room. Not having a freezer in the studios avoids additional noise and heat from the compressor.

What type of coffee machine is provided?

There are two types of coffee machines: Nespresso-type capsule machine and traditional filter coffee machine. Capsules (Starbucks), ground coffee and filters are provided, as well as tea and sugar cubes.

Do you offer breakfast, meals or local products for sale?

We do not offer a breakfast service. Each gîte is fully equipped to prepare breakfast (coffee maker, toaster, kettle, etc.). Coffee, tea, filters and sugar are provided. We will direct you to nearby bakeries.
Local products (jam, biscuits, ready-made dishes, wine, beer, etc.) are available for purchase. In season, we organise a weekly table d’hôte dinner prepared with local, seasonal produce — a convivial moment shared between hosts and guests.

Is there a washing machine, iron and ironing board?

A shared laundry room with washing machine, detergent, drying rack, iron and ironing board is available for guests.

Access & parking

Are the gîtes on one level? Are there steps? Are they suitable for guests with reduced mobility?

All three gîtes are on one level. The Ventoux gîte has no steps, the Alpilles gîte has one step and the Luberon gîte has two steps.
They are accessible for guests with reduced mobility using a walking stick or crutches, but unfortunately not suitable for wheelchair users (gravel paths and door widths).

Is there parking on site? Is it secure?

Yes, free parking is available directly on the enclosed property, with a gate accessible only to our guests. Each gîte has its own dedicated parking space.

Is the accommodation accessible without a car?

A car is strongly recommended to fully enjoy the region, surrounding villages and tourist sites. Alternatively, a bicycle is essential. Two standard bicycles are available for guest use.

Can guests arrive by bicycle? Is secure storage available?

For cyclists, we provide a locked garage for storing bicycles, with charging facilities for electric bikes, a basic repair kit and cleaning equipment (hose and brush).
Le Mas des Bardes is part of the national “Accueil Vélo” network, dedicated to welcoming cycling travellers. Ideally located for cycling routes, we can advise you on itineraries and provide extensive documentation. We can also connect you with local bike hire, repair and transport services from our network.

Children, pets & house rules

Is the gîte suitable for couples or families?

Le Mas des Bardes is ideal for couples (romantic setting). It is not suitable for young children (except non-walking babies): the swimming pool is not adapted and there is a nearby watercourse.

Are pets allowed?

Only the Ventoux gîte can accommodate pets on request. It is located next to a large unfenced meadow where pets can roam away from the other two gîtes.

Are parties or events allowed?

No, parties and events are not permitted in order to preserve peace and respect for neighbours.

Is the accommodation non-smoking?

Yes, the gîtes are non-smoking. Smoking is permitted only in outdoor areas (garden, private terrace and shared covered terrace).

Arrivals, departures & conditions

What time is check-in?

Check-in is generally between 5.00 pm and 9.00 pm. If you wish to arrive earlier or later, please inform us in advance. We will do our best to accommodate your request depending on seasonal constraints.

What time is check-out?

Check-out is before 10.00 am, unless agreed otherwise. If you wish to stay in the afternoon to enjoy the garden and pool (subject to availability), a supplement of €30 allows you to use your gîte and the outdoor areas until 9.00 pm at the latest.

What is the minimum stay?

The minimum stay varies by season:
– 2 nights in low and mid-season
– 7 nights in high season (July/August), with possible flexibility from 1 June depending on remaining availability.

Is a security deposit required?

No security deposit is required. In the event of damage, reimbursement for repair or replacement of damaged items will be requested.

Booking & payment

How can I book a stay?

You can book directly via our website or contact us with any questions before booking. A 30% deposit is required at the time of booking, with the balance due 48 hours before arrival.

What payment methods are accepted?

We accept credit/debit cards, cheques, holiday vouchers (paper and Connect) and cash.

What is the cancellation policy?

Full refund up to 14 days before arrival (minor bank charges may apply for card or holiday voucher payments).
30% deposit retained less than 14 days before the start of the stay, whatever the reason (except force majeure with proof).
100% of the stay charged less than 48 hours before arrival or in case of no-show.
For bookings made via third-party platforms (Booking, Airbnb, etc.), the specific rules of each platform apply.

Activities & tourism

What can be done around Le Mas des Bardes?

Hiking, cycling, visits to Provençal villages, local markets, wine tastings, festivals, water-based activities, cultural and heritage visits… The region offers numerous possibilities all year round. One week before your arrival, a comprehensive digital guide (available in 10 languages) including our best recommendations, tourist attractions and current events will be sent to you. A printed guide (French, English, German) is also available.

Can we go hiking or cycling nearby?

As keen walkers ourselves and members of the Compagnon de Route® network run by the Fédération Française de Randonnée Pédestre du Vaucluse, we can advise hikers and provide documentation. Hiking is best in low and mid-season. From 15 June to 15 September, access to forest areas may be restricted or prohibited depending on fire risk and weather conditions.
For cycling, please refer to the access section above.

How can I book a massage? How does it work?

By prior reservation (preferably before arrival, otherwise on site), Emmanuelle, our psycho-socio aesthetic practitioner, offers wellness massages, reflexology and energy polarity treatments. Massages can take place indoors or in the garden, weather permitting, according to your preference. With experience in many massage techniques, she will help you choose the treatment best suited to your needs.

Another question?

Can’t find the answer to your question?

Contact us directly — we will be delighted to help you prepare your stay at Le Mas des Bardes.